The ground rules for using our website and booking our cleaning services.
These Terms of Service ("Terms") govern your use of starscrewcleaning.com (the "Website") and the cleaning services provided by Stars Crew Cleaning ("Stars Crew Cleaning," "we," "us," or "our"). Please read them carefully. By using the Website or booking our services, you agree to these Terms.
Stars Crew Cleaning provides residential cleaning, deep cleaning, move in / move out cleaning, post construction cleaning, Airbnb and vacation rental turnovers, and commercial cleaning in North Dallas, TX and surrounding areas. The specific scope of each service is described on the Website and confirmed in your quote or booking confirmation. Services not listed in your confirmed scope are not included unless we agree to them.
Quotes are estimates based on the information you provide, such as property size, condition, service type, and frequency. If the actual condition or size of the property differs from what was described, we may adjust the price or scope, and we will tell you before starting work whenever possible.
A booking is confirmed only when we confirm the date, time, and scope with you in writing, by email or text. Submitting a quote request does not create an obligation for either party.
To deliver the best result, you agree to:
If our crew cannot access the property, or if conditions are unsafe, we may need to reschedule or cancel the visit, and a fee may apply.
We ask that you reschedule or cancel as early as possible so we can offer the time to another customer. Notice requirements and any late cancellation or missed appointment fees will be shared in your quote or booking confirmation. We may also reschedule a visit because of weather, illness, emergencies, or other circumstances outside our control, and we will contact you as soon as possible.
Payment is due as stated in your quote or booking confirmation, including accepted payment methods and timing. Recurring services are billed according to the schedule we agree on. We may charge reasonable fees for returned or declined payments and may pause services on accounts with overdue balances.
We stand behind our work. If you are not satisfied with a cleaning, please contact us promptly after the service, ideally within 24 hours, and tell us which areas need attention. We will review your concerns and, where appropriate, return to re-clean the identified areas at no additional charge. The guarantee applies to areas and tasks included in your confirmed scope and does not cover conditions that cannot be removed by standard cleaning, such as permanent stains, etching, or pre-existing wear.
Our crew takes care with your property. If you believe something was damaged during a service, please notify us as soon as possible, and preferably before the crew leaves or within 24 hours, with photos and a description so we can review the matter in good faith. We maintain insurance for our operations, and valid claims are handled in line with our coverage.
We are not responsible for pre-existing damage, normal wear and tear, items that were not properly secured, damage from faulty or unstable fixtures, or damage caused by materials or surfaces that were not disclosed to us before the service.
When you submit a form or give us your contact details, you agree that we may contact you by phone, email, and text message about your request, booking, and services. Message frequency varies, and message and data rates may apply. You can opt out of texts at any time by replying STOP. See our Privacy Policy for details on how we handle your information.
You agree to use the Website only for lawful purposes. You may not misuse the Website, attempt to gain unauthorized access, interfere with its operation, submit false or misleading information, or use automated tools to scrape or overload it.
All content on the Website, including text, images, logos, graphics, and design, belongs to Stars Crew Cleaning or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or use it for commercial purposes without our written permission.
The Website may display content from third parties, such as customer reviews from Google, maps, and links to social media pages. We do not control that content and are not responsible for its accuracy or availability. Reviews reflect the opinions of their authors and not those of Stars Crew Cleaning.
The Website is provided "as is" and "as available." To the fullest extent permitted by law, we make no warranties of any kind, express or implied, about the Website, including that it will be uninterrupted, error-free, or free of harmful components. Nothing in this section limits any guarantee we expressly provide for our cleaning services.
To the fullest extent permitted by law, Stars Crew Cleaning and its owners, employees, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or our services. Our total liability for any claim related to a cleaning service is limited to the amount you paid for the specific service that gave rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules. Any dispute arising from these Terms or our services will be brought in the state or federal courts located in Dallas County, Texas, and you consent to their jurisdiction. We encourage you to contact us first so we can try to resolve any concern informally.
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date, and your continued use of the Website or services means you accept the changes. If you have questions about these Terms, please contact us.
Questions about these Terms? We are glad to help.
See also our Privacy Policy.