Privacy Policy

Stars Crew Cleaning ("Stars Crew Cleaning," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit starscrewcleaning.com (the "Website"), request a quote, contact us, or use our cleaning services, how we use that information, and the choices you have.

By using the Website or submitting your information to us, you agree to the practices described in this policy.

1. Information We Collect

Information you provide to us. When you request a quote, send us a message, or contact us by phone or email, we may collect:

• Your name, email address, and phone number
• Your city and zip code
• Details about your property and the service you want, such as service type, number of bedrooms and bathrooms, approximate square footage, preferred date and time, and frequency
• Any notes or special instructions you share, such as access details or pets in the home
• Your consent preferences

Information collected automatically. When you visit the Website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, operating system, pages viewed, referring website, and the date and time of your visit. This information is typically collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Prepare and deliver your quote and respond to your questions
• Schedule, perform, and follow up on cleaning services
• Communicate with you about your request, booking, and service updates
• Provide customer support and resolve issues
• Operate, secure, and improve the Website and our services
• Understand how visitors use the Website and measure the performance of our marketing
• Comply with legal obligations and protect our rights

3. Calls and Text Messages

If you provide your phone number and agree to be contacted, we may call or text you about your quote request, scheduling, service updates, and customer support. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. You can also ask us to stop calling or emailing you by contacting us using the details below.

We do not share mobile phone numbers or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

4. How We Share Information

We do not sell your personal information. We share information only in the following limited situations:

• Service providers. We use trusted providers that help us run our business and Website, such as website hosting, form processing (for example, the service that delivers your quote and contact form submissions to our email), review display tools, mapping and font services, and analytics. These providers may only use your information to perform services for us.
• Legal and safety reasons. We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of Stars Crew Cleaning, our customers, or others.
• Business transfers. If our business is sold, merged, or transferred, your information may be transferred as part of that transaction.

5. Cookies and Third-Party Tools

Cookies are small files stored on your device that help websites function and understand how they are used. We may use cookies and similar technologies to keep the Website working properly, remember preferences, and measure traffic and marketing performance.

The Website may also load content from third parties, including Google Maps, Google Fonts, Font Awesome icons, and a customer reviews widget. These providers may collect information such as your IP address and browsing activity under their own privacy policies.

Most browsers let you block or delete cookies in their settings. Please note that disabling cookies may affect how some parts of the Website work.

6. Data Retention

We keep your information only as long as needed to provide our services, respond to your requests, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete it or make it anonymous.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

You may contact us at any time to:

• Ask what personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your information, subject to legal and business record-keeping requirements
• Opt out of marketing calls, texts, or emails

Depending on where you live, you may have additional rights under applicable state privacy laws. We will respond to verified requests within the timeframe required by law.

9. Children's Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

The Website may contain links to third-party websites and social media pages, such as Facebook, Instagram, and Google. We are not responsible for the content or privacy practices of those sites, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date above. Your continued use of the Website after changes are posted means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy choices, please reach out.

See also our Terms of Service.